Delivery and Returns
Royal Mail are currently experiencing unprecedented demand and have reassured us that they are processing your orders as quickly as possible.
We are sincerely sorry for this and can assure you that we’re working very hard to get your products to you safely and promptly.
UK & CHANNEL ISLANDS DELIVERY
| DELIVERY METHOD | CHARGE | DELIVERY TIME |
| Royal Mail | ||
| Signed for Delivery | FREE on all orders | 2-5 working days |
| Special Delivery | FREE on all orders over £200 | Next working day |
All UK and channel island orders are dispatched via Royal Mail and will require a signature on delivery
EUROPEAN DELIVERY
| DELIVERY METHOD | CHARGE | DELIVERY TIME |
| Royal Mail | ||
| International Signed for Delivery | £9.95 on all orders | 5-7 working days |
REST OF WORLD DELIVERY
| DELIVERY METHOD | CHARGE | DELIVERY TIME |
| Royal Mail | ||
| International Signed for Delivery | £14.95 on all orders | 7-14 working days |
All orders that are dispatched by Royal Mail International Signed For will require a signature on delivery.
In
the unlikely event that your order does not arrive within the specified time, we ask that you kindly contact us on
+44 (0)1481 748009 or alternatively email us at [email protected]
Prescription medicines
We cannot allow prescription medicines to be returned for a refund once they have been dispatched by the pharmacy.
If you have unwanted prescription products, please take it to a local pharmacy for safe disposal.
Non-prescription goods
If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods minus any postage cost. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred. Please include a note in the box stating your name, order number, contact details and your reason for returning the product, to the address below;
The Aesthetic Skin Clinic
Skinstation
Albert House
South Esplanade
St Peter Port
Guernsey
GY11AJ
Please note that refunds can take up to 10 working days to appear back in your account. Returns postage cost is covered by the patient.
Faulty Item
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Refused and undeliverable orders
All undeliverable packages due to incorrect name or address, or not present, failure to collect, will be refunded minus any delivery costs www.skinstation.co.uk has incurred in sending the order out to you.
