Terms & Conditions
Please read the following information prior to exploring the SkinStation site.
The information contained within the site is for general information and purchasing functions. It is essential that you agree with the terms and conditions in full prior to using the site.
By ordering any of our products you agree to be
bound by our terms and conditions.
Licence to use the website
Unless otherwise specified, the SkinStation owns the intellectual property rights for the website and the material contained within the website.
You may view the material, download it for your own personal use and print pages for personal use, subject to the limitations below;
You must not:
republish direct material from the site
sell information from the site
display any material from the website pages in public
reproduce any materials for commercial purposes
edit or modify any material from the website
redistribute materials from the site
By using this site, you assume full responsibility for any risks associated with accessing and using the site. This includes contamination from computer viruses.
By visiting the site you must agree not to infringe any copyrights. You are not permitted to use the material or make copies, other than for your personal use.
By placing an order you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years of age.
We cannot guarantee that the site will be accessible at all times, and reserve the right to withdraw information and products without prior notice.
Medical information and advice provided by this site is for information purposes only and does not substitute the advice and treatment of a medical practitioner.
The SkinStation may provide links to external websites. These links are for your convenience and the SkinStation holds no liability for their content. Accessing such websites is strictly at your own risk.
The prices of products on the SkinStation website are exclusive of taxes and offered for sale to the customer at the displayed prices, plus local taxes. There is currently no charge for postage and packing to the UK and Channel Islands.
After placing an order you will receive an automatic e-mail from SkinStation confirming that we have received your order. This is not an acceptance of your order as our medical team will need to review the items ordered before we can dispatch them. If any of the items ordered are prescription-only items, then you will need to complete a telephone consultation with a member of the medical team before those items are dispatched. Please note that our medical team reserve the right to decline to fulfil your order if it is deemed that the products ordered are unsuitable. Where possible, the medical team will suggest alternative products that may be more appropriate for you to use and for you to achieve your desired outcome. If this is the case, and you wish to change your order, we will alter your order accordingly and either credit or debit you for the difference. You will be sent an email confirming the change to your revised order details and you will be dispatched the products.
We contract to fulfil your order and deliver the goods to the delivery address given when you placed the order. For orders to the UK and Channel Islands, we use Royal Mail Recorded Delivery and, in most cases, orders are delivered within 1 to 5 working days following dispatch. In some cases delivery may take longer and the customer must allow up to 14 days for receipt of their order. If you are in Europe and have not received the goods within 14 days of us accepting the order, the SkinStation will send a replacement order free of charge.
Please note that you must sign for your order upon receipt. This is a contractual obligation on the part of the customer and is confirmation that the goods have been delivered to the addressee. Signed receipt of delivery must be made by the addressee.
Acceptable use of site
You may not use the website in any manner which may cause damage to the site, or that is in any way illegal, fraudulent or harmful.
You must not use our website for any malicious computer software.
You must not collect data from our website or use it for marketing purposes without our written consent.
We reserve the right to restrict access to our website at our discretion. We reserve the right to only prescribe to patients registered with The Aesthetic Skin Clinic.
By using the site, you agree with the terms and conditions.
Although it is our endeavour to do so, we do not guarantee the completeness or accuracy of the information published on this website, or that it will be kept up to date on a continuous basis.
We warrant that our products will be of satisfactory quality, and that our liability will be limited to the purchase price of the product.
Exclusion of liability
Nothing in these terms and conditions can limit or exclude our liability for death or personal injury resulting from negligence or fraud or fraudulent misrepresentation.
We will not be liable in respect of any losses arising out of any event that is beyond our reasonable control, to include but not limited to: strikes, industrial action, civil commotion, natural disasters, government restrictions and legislation.
We will not be liable in respect of any loss, or corruption, of data, or software, that is beyond our reasonable control.
These terms and conditions are not intended for the benefit of third parties or to exclude any liability for third parties.
Breach of terms and conditions
Without prejudice to our rights, if you breach these terms and conditions we may take such actions necessary so as to remedy the breach and seek damages, including bringing court proceedings required by law.
Prices, payment & delivery
The price payable for the goods is the price indicated on the website, plus VAT for applicable regions. Payment will be taken prior to dispatching the goods.
Customers must provide a valid billing address that matches the address to which their debit or credit card is registered. Failure to do so may result in the transaction being rejected by the payment provider. If an invalid address is provided, SkinStation may ask the customer to provide supporting documentation as proof of billing address, such as, a debit or credit card statement or a utility bill.
Goods will be delivered to the address provided at the time of ordering. Delivery is free to the UK and Channel Islands, but charges may apply for other destinations.
All orders are sent using a recorded delivery service and must be signed for upon receipt by the addressee. If the addressee is not present at the time of delivery, the order may be held at a local mail centre for collection or re-delivery. It is the customer’s responsibility to arrange for collection or re-delivery of the item. Failure to do so will result in the item being returned to the SkinStation. If an item is returned, SkinStation will contact the customer to arrange re-delivery to the same or an alternative address. SkinStation reserve the right to charge the customer for postage costs for any re-delivery of items.
Delivery of items is done using a third party, so SkinStation cannot guarantee delivery by a certain date. The majority of orders are delivered within 1-5 working days, however, customers must allow up to 14 working days for delivery before SkinStation will re-send an order. For orders outside of Europe, we ask customers to allow up to 28 days for delivery.
Any orders that contain a prescription only item (a medicine) will require the customer to have a consultation with a member of our medical team. This will involve the customer providing personal information about their medical history and consenting to the use of the products. The customer will be advised as to the suitability of the products and on their proper use.
Orders containing prescription-only items, will only be dispatched once the customer has completed a consultation. SkinStation will attempt to contact the patient on the telephone number provided and at the time specified by the customer at the time of placing the order. SkinStation will attempt to contact the customer at least once per day and in the event that SkinStation cannot reach the customer, the customer must make all reasonable effort to contact the SkinStation during the normal business hours.
You agree to us acting as your agent in the delivery of the goods. The point of purchase is Guernsey in the Channel Islands, and you agree that the subsequent importation of all medicines is by yourself and for your own personal use.
SkinStation reserves the right to cancel any orders received at any time prior to dispatch of the goods. If SkinStation does cancel an order the customer’s card will automatically be refunded.
The fee for prescription products includes the Pharmacist, the cost of the product, the Pharmacy dispensation, Doctors prescribing fee and administration fee. Fees are collected by agency arrangement with the Pharmacy.
Any order that contains a prescription request will only be dispatched once a consultation has taken place.
Unfortunately, the Pharmacist will advise a list of countries that prescription products can't be dispatched too.
All products and packaging, where applicable, will be compliant with EU regulations. This will mean that in some instances the packaging and product will vary slightly from the products supplied in the US. The main difference with be a ' Parabens free' policy as a result of a change in the EU legislations in respect of certain chemicals. The products have been demonstrated to produce the same the therapeutic effects and we guarantee that all Obagi products will be sourced from the Obagi manufacturer with a traceable audit trail to ensure you receive genuine fully clinically tested products.
We regret that we cannot take back or refund products once opened. Whilst we try to ensure all non prescription products have an expiry date beyond 6 months from the expiry date, we are unable to replace or refund 'out of date products' which have been delivered to you longer than 3 calendar months from the date of expiry. In the case of faulty products, please return the products so we may contact the manufacturer and assist you with a replacement and refund as appropriate. Please note that prescription products are dispensed by an independent pharmacy and are subject to pharmacy law.
Refused and undeliverable orders - All undeliverable packages due to incorrect name or address, or not present, failure to collect, will be refunded minus any delivery costs www.skinstation.co.uk has incurred in sending the order out to the patient.
If an order has not been collected in the allocated time and the patient wishes for it to be re-sent, we reserve the right to charge any additional postal costs.
We regret we are unable to ship iS Clinical products outside of the UK.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Prescriptions for registered patients only
Prescription request are only available to patients registered with The Aesthetic Skin Clinic. By acknowledging that you are a patient of the practice you confirm that you are willing to submit to providing information for examination for the medical team to make the necessary assessment to allow a pharmacist to prescribe.
Following your consultation, one of our Doctors will issue you with a prescription for your prescription-only products, which we will keep on file. You will also be issued with a series of repeat prescriptions which are required for you to complete your Obagi program or other treatment course. Whilst we hold repeat prescriptions for you on file, you will not need a further consultation, unless you order a different product or your medical history changes. Each time a product is dispensed and dispatched to you, a prescription is used up. You can continue to re-order your products until you have used up all of your repeat prescriptions for that particular product. Should you wish to continue with your treatment program after you have used up your repeat prescriptions, then you will have to have a new consultation with a member of our medical team before any further products can be dispatched to you.
Right to return goods
Please note that we cannot allow prescription products to be returned for a refund once they have been dispatched by the Pharmacy.
If you have unwanted prescription products, please take them to your local Pharmacy for safe disposal.
Regarding non-prescription products - If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We will only send out new products to you that are in prime condition. If you receive your package to sign for from the post office and it appears to be damaged, then please inspect the contents before signing for it. If the contents appear to be damaged then decline to sign for the package and it will be returned to us. We will issue you with an immediate replacement.
After signing for the package, should you subsequently find that any of your products are damaged or faulty, you must notify us within 48 hours of receipt and return the goods to us in their original packaging. We will issue you with a replacement product upon receipt of the returned goods.
The SkinStation, in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 and the EU General Data Protection Regulation (effective May 2018) , respects your privacy rights and recognises the need for protecting and managing, in an appropriate manner, any personally identifiable material you share with us.
Having visited the SkinStation we will automatically collect and temporarily store information about your computer, including your domain, host, and internet address and website from which you have linked to the SkinStation. In some circumstances we may store the date and time you visited the site, and the duration of your visit. We may also look at the pages you have visited. We will not use any of this information to identify you, or pass any of this information on to third parties. Some of this information may be stored on your computer in the form of a "cookie" file.
Please read and ensure you fully understand our cookies policy, and that you agree with how we utilise your information upon collection.
Third party sites
Any sites that are linked to from the SkinStation site may have different privacy policies, so it is essential to read each site’s policy independently to ensure that you consent to their individual practices.
10/10 for everything! Amazing customer service, genuine product. Been using obagi for 3 week weeks now and my skin looks PHENOMENAL my hyper-pigmentation has cleared in no time can't believe I suffered for so long! Items were sent next day after consultation will be using them again and I have recommended to friends and family!
This company is amazing. Jessica, the customer service manager, was particularly helpful when a product didn't work out well for me. The nurses are also always kind and willing to advise.
The only place I will order from excellent service and very helpful fast delivery genuine products yes Obagi is expensive and the system is not for the faint hearted! My skin already looks better 3 weeks in on the nu Derm kit and I've tried many other products for sun damage which don't come close ! I will only trust skinstation to order more products after all everyone sees your face it's not worth taking chances buying from anywhere else.
Have been using skin station for over a year now. Products are very good. And the people are always nice & caring over the phone. Is good that they ring every now and again to check everything is ok.
Fab customer service, reasonable prices compared to my local dermatologist, will purchase again, thanks skin station for keeping me beautiful.
I have found a company with fantastic products and staff that care and give the best advice and perfect products to match your needs, friendly with it delivery the next day seeing and feeling results .. will use again and pass on to family and family ..... Happy customer here X Thankyou
Excellent service. Jessica the manager was happy to help suggesting products and giving great advice. I am a happy returning customer.
Couldn't ask for a better service.
Prompt, reliable, quick (next day delivery) professional advice. Will definitely return. Thanks, Sophie
Very reliable, professional and trustworthy company.
I have been using this company for a couple of years now and would never turn to anyone else to purchase Obagi skincare products. They say you get what you pay for and with Skinstation you receive top quality products from a very professional company that takes their business seriously. Thank you so much for making these products available, they have changed my life.
Excellent customer service.
They responded to my initial email quickly and followed up with a personal phone call within a day of my order. I received the product within a few days.
I started using Obagi Nuderm 6 weeks ago following a consultation with a dermatologist. I decided to shop online for products rather than paying inflated prices at the clinic. I came across SkinStation and I have to say the service has been second to none. I ordered more products yesterday and they were delivered today. My skin is looking great and I'm excited to see what long term use will bring. SkinStation will always be my go to place for genuine Obagi products with a great service. Thank you SkinStation!
The BEST online Obagi retailer without a doubt!
Upon recommendations from my mother, I started using Obagi Nu Derm products bought from my dermatologist. After many trials and errors, I finally found Skinstation who offer the FULL range of AUTHENIC Obagi products at a reasonable price. The staff is always polite and helpful, orders usually arrive next day and above all, I love the Reward Programme and not to mention the complimentary goodies that the company offers from time to time! There are many fakes out there, not only from auction sites but also large online retailers - when the price is so low that it seems too good to be true, it almost always is; clinics who sell the genuine articles are often more expensive than Skinstation and very pushy, pressuring one into buying more than necessary through hard-selling. All in all, I cannot praise Skinstation enough - after searching and researching for months, Skinstation is the only place that delivers the level of service and products that I trust. Thank you everyone at Skinstation! x
Excellent service and product.
A range of quality products delivered without fuss - and quickly!
Great service, good communication, prompt delivery...I'm very pleased to do business with Skinstation.
Quick delivery, great products.
Ordered products from Skinstation and got them delivered a few days later in Denmark. Quick and safe. The offer they had on Obagi made me buy here and not from someone else. I will definitely consider buying again.
Fast, reliable service.
Whenever I have contacted Skinstation I have been very pleased with the level of service and fast response.
Excellent customer service and delivery.
I'm so happy with my obaji products and this is the best online Obaji prices found on website. Delivery is next day. Will always use Skinstation.
Delivered within 2 days!!!!
How refreshing to place an order and actually receive it within 48 hours. Excellent service, excellent site!
Good efficient and informative service.
I purchase Obagi skin care products from Skin Station and would recommend them for their efficient service.
Fantastic service and back up medical staff.
Took their time explaining the products and called back to make sure all was going well. The clinical nurse specialist was very helpful. Thank you! My skin is much clearer now.
Reliable, efficient and helpful service.
I can't recommend Skin station highly enough. They are helpful, efficient, reliable, and orders are processed very quickly.
Excellent service, fast and efficient.
I placed my order on a Monday and received the products on Wednesday. I received an email to confirm my shipping address - as it was different to my billing address and received my products the next day.
I've only had to have the medical consultation once and it is now part of my profile so I do not need to do it again.
Great service, will continue to use Skinstation.
Speedy, reliable service.
The staff were very efficient and friendly.
Top quality products, fast delivery.
Excellent product, no nonsense customer service, prompt delivery.
Excellent service - Jessica the manager was happy to help suggesting products and giving great advice. I am a happy returning customer.*
Prompt, reliable, quick (next day delivery) professional advice. Will definitely return. Thanks, Sophie*
Amazing customer service, genuine product. Been using obagi for 3 week weeks now and my skin looks PHENOMENAL my hyper-pigmentation has cleared in no time can't believe I suffered for so long! Items were sent next day after consultation will be using them again and I have recommended to friends and family!*
They responded to my initial email quickly and followed up with a personal phone call within a day of my order. I received the product within a few days*
Excellent and quick service.
A range quality products delivered quickly. Staff really nice and helpful.
Delivered within 2 days!!!! How refreshing to place an order and actually receive it within 48 hours. Excellent service, excellent site!*
Excellent and quick service.
A range quality products delivered quickly. Staff really nice and helpful*
Quick delivery, great products. Ordered products from Skinstation and got them delivered a few days later in Denmark. Quick and safe. The offer they had on Obagi made me buy here and not from someone else.
I will definitely consider buying again.*
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