Terms & Conditions
Please read the following information prior to exploring the SkinStation site.
The information contained within the site is for general information and purchasing functions. It is essential that you agree with the terms and conditions in full prior to using the site.
By ordering any of our products you agree to be bound by our terms and conditions.
Licence to use the website
Unless otherwise specified, the SkinStation owns the intellectual property rights for the website and the material contained within the website.
You may view the material, download it for your own personal use and print pages for personal use, subject to the limitations below;
You must not:
- republish direct material from the site
- sell information from the site
- display any material from the website pages in public
- reproduce any materials for commercial purposes
- edit or modify any material from the website
- redistribute materials from the site
By using this site, you assume full responsibility for any risks associated with accessing and using the site. This includes contamination from computer viruses.
By visiting the site you must agree not to infringe any copyrights. You are not permitted to use the material or make copies, other than for your personal use.
By placing an order you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years of age.
We cannot guarantee that the site will be accessible at all times, and reserve the right to withdraw information and products without prior notice.
Medical information and advice provided by this site is for information purposes only and does not substitute the advice and treatment of a medical practitioner.
The SkinStation may provide links to external websites. These links are for your convenience and the SkinStation holds no liability for their content. Accessing such websites is strictly at your own risk.
The prices of products on the SkinStation website are exclusive of taxes and offered for sale to the customer at the displayed prices, plus local taxes. There is currently no charge for postage and packing to the UK and Channel Islands.
After placing an order you will receive an automatic e-mail from SkinStation confirming that we have received your order. This is not an acceptance of your order as our medical team will need to review the items ordered before we can dispatch them. If any of the items ordered are prescription-only items, then you will need to complete a telephone consultation with a member of the medical team before those items are dispatched. Please note that our medical team reserve the right to decline to fulfil your order if it is deemed that the products ordered are unsuitable. Where possible, the medical team will suggest alternative products that may be more appropriate for you to use and for you to achieve your desired outcome. If this is the case, and you wish to change your order, we will alter your order accordingly and either credit or debit you for the difference. You will be sent an email confirming the change to your revised order details and you will be dispatched the products.
We contract to fulfil your order and deliver the goods to the delivery address given when you placed the order. For orders to the UK and Channel Islands, we use Royal Mail Recorded Delivery and, in most cases, orders are delivered within 1 to 5 working days following dispatch. In some cases delivery may take longer and the customer must allow up to 14 days for receipt of their order. After 14 days, the SkinStation will re-send a replacement order free of charge.
Please note that you must sign for your order upon receipt. This is a contractual obligation on the part of the customer and is confirmation that the goods have been delivered to the addressee. Signed receipt of delivery must be made by the addressee.
Unfortunately, we are unable to ship prescription products to the USA and Southern Ireland.
Acceptable use of site
You may not use the website in any manner which may cause damage to the site, or that is in any way illegal, fraudulent or harmful.
You must not use our website for any malicious computer software.
You must not collect data from our website or use it for marketing purposes without our written consent.
We reserve the right to restrict access to our website at our discretion.
Although it is our endeavour to do so, we do not guarantee the completeness or accuracy of the information published on this website, or that it will be kept up to date on a continuous basis.
We warrant that our products will be of satisfactory quality, and that our liability will be limited to the purchase price of the product.
Exclusion of liability
Nothing in these terms and conditions can limit or exclude our liability for death or personal injury resulting from negligence or fraud or fraudulent misrepresentation.
We will not be liable in respect of any losses arising out of any event that is beyond our reasonable control, to include but not limited to: strikes, industrial action, civil commotion, natural disasters, government restrictions and legislation.
We will not be liable in respect of any loss, or corruption, of data, or software, that is beyond our reasonable control.
These terms and conditions are not intended for the benefit of third parties or to exclude any liability for third parties.
Breach of terms and conditions
Without prejudice to our rights, if you breach these terms and conditions we may take such actions necessary so as to remedy the breach and seek damages, including bringing court proceedings required by law.
Prices, payment & delivery
The price payable for the goods is the price indicated on the website, plus VAT for applicable regions. Payment will be taken prior to dispatching the goods.
Customers must provide a valid billing address that matches the address to which their debit or credit card is registered. Failure to do so may result in the transaction being rejected by the payment provider. If an invalid address is provided, SkinStation may ask the customer to provide supporting documentation as proof of billing address, such as, a debit or credit card statement or a utility bill.
Goods will be delivered to the address provided at the time of ordering. Delivery is free to the UK and Channel Islands, but charges may apply for other European countries.
All orders are sent using a recorded delivery service and must be signed for upon receipt by the addressee. If the addressee is not present at the time of delivery, the order may be held at a local mail centre for collection or re-delivery. It is the customer’s responsibility to arrange for collection or re-delivery of the item. Failure to do so will result in the item being returned to the SkinStation. If an item is returned, SkinStation will contact the customer to arrange re-delivery to the same or an alternative address. SkinStation reserve the right to charge the customer for postage costs for any re-delivery of items.
Delivery of items is done using a third party, so SkinStation cannot guarantee delivery by a certain date. The majority of orders are delivered within 1-5 working days, however, customers must allow up to 14 working days for delivery before SkinStation will re-send an order. For orders outside of Europe, we ask customers to allow up to 28 days for delivery.
Any orders that contain a prescription only item (a medicine) will require the customer to have a consultation with a member of our medical team. This will involve the customer providing personal information about their medical history and consenting to the use of the products. The customer will be advised as to the suitability of the products and on their proper use.
Orders containing prescription-only items, will only be dispatched once the customer has completed a consultation. SkinStation will attempt to contact the patient on the telephone number provided and at the time specified by the customer at the time of placing the order. SkinStation will attempt to contact the customer at least once per day and in the event that SkinStation cannot reach the customer, the customer must make all reasonable effort to contact the SkinStation during the normal business hours.
You agree to us acting as your agent in the delivery of the goods. The point of purchase is Guernsey in the Channel Islands, and you agree that the subsequent importation of all medicines is by yourself and for your own personal use.
SkinStation reserves the right to cancel any orders received at any time prior to dispatch of the goods. If SkinStation does cancel an order the customer’s card will automatically be refunded.
Unfortunately, we cannot ship prescription products to Southern Ireland. We also cannot deliver to the USA.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Following your consultation, one of our Doctor's will issue you with a prescription for your prescription-only products, which we will keep on file. You will also be issued with a series of repeat prescriptions which are required for you to complete your Obagi program or other treatment course. Whilst we hold repeat prescriptions for you on file, you will not need a further consultation, unless you order a different product or your medical history changes. Each time a product is dispensed and dispatched to you, a prescription is used up. You can continue to re-order your products until you have used up all of your repeat prescriptions for that particular product. Should you wish to continue with your treatment program after you have used up your repeat prescriptions, then you will have to have a new consultation with a member of our medical team before any further products can be dispatched to you.
Right to return goods
If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We will only send out new products to you that are in prime condition. If you receive your package to sign for from the post office and it appears to be damaged, then please inspect the contents before signing for it. If the contents appear to be damaged then decline to sign for the package and it will be returned to us. We will issue you with an immediate replacement.
After signing for the package, should you subsequently find that any of your products are damaged or faulty, you must notify us within 48 hours of receipt and return the goods to us in their original packaging. We will issue you with a replacement product upon receipt of the returned goods.
The SkinStation, in compliance with the Data Protection (Bailiwick of Guernsey) Law 2001, respects your privacy rights and recognises the need for protecting and managing, in an appropriate manner, any personally identifiable material you share with us.
Having visited the SkinStation we will automatically collect and temporarily store information about your computer, including your domain, host, and internet address and website from which you have linked to the SkinStation. In some circumstances we may store the date and time you visited the site, and the duration of your visit. We may also look at the pages you have visited. We will not use any of this information to identify you, or pass any of this information on to third parties. Some of this information may be stored on your computer in the form of a "cookie" file.
Personal information that could identify you
The SkinStation will collect data, which you provide voluntarily, including your name, postal address, e-mail, telephone number and other relevant personal details that could be used to identify you. We will not distribute or share any of this information to third parties unless mutually agreed. The information collected may be used for internal auditing, order tracking and for providing you with any information that we feel may be of interest to you.
If at any time you order a prescription item from us, then we will create a personal medical record for you that will contain your personal contact information and any personal medical information that you have provided to us during the consultation process. Any prescriptions issued to you will be held on file.
Legally required disclosure of information
We make every effort to maintain and protect the privacy of our visitors, but we may be compelled to disclose information when required to do so for legal purposes, or to protect our rights as service providers.
Third party sites
Any sites that are linked to from the SkinStation site may have different privacy policies, so it is essential to read each sites policy independently to ensure that you consent to their individual practices.
St Peter Port
Tel: 01481 736699