UK Mainland and the Channel Islands.

DPD for UK Mainland
Signed For Delivery. 
Free on all orders over £75. 
Estimated 2 to 3 working days from dispatch via DPD.

Royal Mail for Channel Islands
Signed For Delivery. 
Free on all orders over £75. 
Estimated 2 to 5 working days from via Royal Mail.

Yes. A tracking link is emailed once your parcel has been dispatched.

Orders placed Monday to Friday are usually dispatched the same working day if received by mid afternoon. 

Orders placed after the cut off, on weekends, or UK bank holidays dispatch the next working day.

Please allow a few extra days for delivery during promotional periods.

Yes, deliveries to Highlands, Islands, and remote postcodes may take longer.

Contact Customer Care at 0333 150 1122. as soon as possible.

We can amend addresses before dispatch. Once dispatched, changes are not guaranteed.

The carrier will leave a card or update the tracking with re delivery or collection options. Uncollected parcels return to us after the carrier holding period.

See Refused and Undeliverable in Refunds.

We cannot allow prescription medicines to be returned for a refund once they have been dispatched by the pharmacy.

If you have unwanted prescription products, please take them to a local pharmacy for safe disposal.

If after receiving your goods you decide you no longer wish to use them, you can return within 14 days of receipt, provided items are unopened, undamaged, and in resaleable condition.

We will refund you upon receipt of the returned goods. Returns postage cost is covered by the patient.

Please contact Customer Care at orders@skinstation.co.uk or on 0333 150 1122.

If the item you received is faulty, contact Customer Care quoting your order number, name and address, details of the product, photos if possible, and whether you would like a refund or replacement.

You have 30 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, contact Customer Care with your order number, name and address, and details of the item received. We will advise how to proceed and arrange a refund or replacement.

For hygiene and safety reasons we cannot accept returns of opened skincare unless the item is faulty.

Returns postage cost is covered by the patient, unless we supplied the wrong or a faulty item.

Use the original packaging where possible. Pack securely, include your order number and returns reference, and use a tracked service. Keep your proof of postage.

Refunds are issued to the original payment method after we receive and inspect your return.

Please note refunds can take up to 10 working days to appear in your account. Your bank or card provider may take longer to show the funds.

If you return your full order within 14 days under your right to cancel for eligible non prescription items, we refund the standard outbound delivery charge.

Enhanced services may not be refundable. Return postage is covered by the patient unless the item is faulty or supplied in error.

All undeliverable packages due to incorrect name or address, not present, or failure to collect are refunded once received back at our warehouse. Please allow time for the parcel to return to us.

Refunds are sent to the original payment method.

We cannot refund to a different card or account.

Stop using the product and contact Customer Care. 

When a customer reports a reaction, we will investigate the matter on a case-by-case basis. Customers will be asked to complete a product reaction form and provide photographs, product details and the batch number. Reactions must be reported within 28 days. The information may be shared with the relevant manufacturer. A refund, replacement or account credit is not automatic and will depend on the outcome of the investigation.