You can check out as a guest. If you register, you will be automatically enrolled in our loyalty programme.

Select the account icon at the top right. This will take you to the account creation page.

You can update your account details at any time by logging into your account.

Absolutely! Your data is stored securely and handled in accordance with our privacy policy.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking link.
You can also log into your account at any time to view your order status and tracking details.

Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.

Delivery’s free for orders over £50!
Otherwise, there’s a small charge of £3.95.

Delivery to Mainland UK typically takes 2-3 working days.
For the Channel Islands and other Scottish islands, please allow 3-5 working days.

If your order has not yet been dispatched and you would like to make changes to your order, please call our customer service team on 0333 150 1122.

Prescription medicines

We cannot allow prescription medicines to be returned for a refund once they have been dispatched by the pharmacy.
If you have unwanted prescription products, please take it to a local pharmacy for safe disposal.

Non-prescription goods

If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred.
Please contact our customer service team to arrange a return.

All products on the Skinstation online shop are 100% genuine.
Skinstation is committed to providing its customers with the latest skincare technologies that really work!

We want to make sure that our customers get the best possible results from their products and we encourage customers to speak to a member of our dedicated medical team should they have any questions about their products and their skincare regime.

Yes , you can speak to one of our medical team for expert skincare advice tailored to your needs. Please call us on 0333 150 1122 to arrange a call with them.

After placing your order and completing the online medical questionnaire, a member of our medical team will contact you to carry out your telephone consultation.

To order any of these items, after login, add the product to your shopping cart along within any other products that you wish to purchase.
Once you have finished shopping, proceed to the checkout. You will be prompted to complete an online medical history questionnaire.

Please give as much information as possible and make sure that you provide a contact number.

You will then be contacted by a member of our medical team for a consultation, who will then assess your suitability and ensure that you are receiving the correct products for your skin type.

This should take between 10 to 20 minutes. If the medical practitioner is satisfied that the products are suitable, they will dispatched to you immediately.

In some cases, the medical practitioner may determine that the products are not suitable for you and he/she will recommend an alternative product.
In this instance, your order will be amended and any refunds or additional charges will be applied.

If you have not used any of the Obagi Skincare Systems before, then we recommend that you email us or telephone us on 0333 150 1122 to arrange a consultation with a member of our medical team prior to placing an order online.

Yes, once you’ve completed your initial consultation, you can easily order a repeat prescription.
In most cases, the prescriber will issue a repeat for 3 or 6 prescriptions before a follow-up is required.

If it’s been over a year since your last consultation, a member of our medical team will contact you to complete a follow-up, in line with medical regulations.

No, unfortunately, you cannot use discount codes against prescription products.

Yes, Skinstation will promote special offers.
Please make sure you are signed up to our newsletter to receive these.

We accept all major credit cards with the exception of diners club.

We also accept Klarna buy now pay later.

No, unfortunately, you cannot use discount codes against prescription products.