Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the website operator.

This Cookie Policy explains what cookies and similar technologies (such as HTML Local Storage and pixel trackers) are used on www.skinstation.co.uk, why we use them, and how you can control them. It should be read alongside our Privacy Policy.

2. Data Controller

This Website is operated by Skinstation Limited, a company registered in Guernsey at Albert House, South Esplanade, St Peter Port, Guernsey GY1 1AJ (company number 70194).

If you have any questions about this Cookie Policy or our use of cookies, please contact the Data Protection Officer at DPO@skinstation.co.uk.

3. How We Obtain Your Consent

When you first visit our Website, a consent banner (provided by Cookiebot by Usercentrics) will appear. This gives you a clear choice:

• Allow — consent to all cookie categories
• Deny — decline all non-essential cookies (only strictly necessary cookies will be set)
• Details tab — choose which categories you consent to individually (Preferences, Statistics, Marketing)

Non-essential cookies will not be placed on your device until you have given your consent. If you click Deny, only cookies that are strictly necessary for the Website to function will be used.

All cookie categories (Preferences, Statistics, and Marketing) default to off and require your active opt-in before they are enabled.

4. How to Change or Withdraw Your Consent

You can change or withdraw your cookie consent at any time. Consent must be as easy to withdraw as it was to give.

To change your preferences:

• Click the Cookiebot privacy trigger icon (the small floating icon in the bottom left-hand corner of the screen), or
• Click the "Manage Cookies" link in the website footer

Either option will reopen the consent dialog, allowing you to change your selections or withdraw consent entirely. When you withdraw consent for a cookie category, those cookies will be deleted from your device.

You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, the consent tool described above is the easiest and most reliable way to manage your preferences on this Website.

5. Cookie Categories We Use

5.1 Strictly Necessary Cookies

These cookies are essential for the Website to function. They enable basic features such as page navigation, access to secure areas, shopping basket functionality, and payment processing. The Website cannot operate properly without them, and they cannot be declined.

Examples include: Shopify session and checkout cookies, the Cookiebot consent cookie (which remembers your consent choice), and login state cookies.

5.2 Preference Cookies

These cookies remember choices you have made (such as your preferred currency, language, or recently viewed products) to provide a more personalised experience. The Website will still work without them, but you may need to re-enter preferences on each visit.

5.3 Statistics Cookies

These cookies collect information about how visitors use the Website — which pages are visited, how long sessions last, and where errors occur. This helps us improve the Website and your experience. The data collected is aggregated or anonymised where possible.

Our statistics cookies include tools that provide:

• Page-level analytics (Shopify Analytics, Snowplow)
• Session recording and heatmaps (Microsoft Clarity, Lucky Orange) — these tools may visually record how you interact with the Website, including mouse movements, clicks, and scrolling. Recordings are used solely to identify usability issues and improve the Website. No password fields or payment details are captured.
• Loyalty and review analytics (Yotpo)
• Advertising analytics and conversion measurement (Microsoft Advertising / Bing UET)

5.4 Marketing Cookies

These cookies are used to track visitors across websites and build a profile of your interests so that relevant advertisements and content can be shown to you. They are set by third-party advertising and affiliate networks.

Our marketing cookies include tools operated by:

• Meta / Facebook (Facebook Pixel — ad targeting and conversion tracking)
• Google (Google Ads — conversion tracking and remarketing)
• Awin (affiliate marketing network)
• Roeye / Lantern (affiliate and conversion tracking)
• Attentive (SMS marketing)
• Emarsys / Scarab Research (email marketing automation)
• Adsagent (advertising and affiliate tracking)
• Shopify (marketing attribution)

You can decline all marketing cookies by clicking "Deny" on the consent banner or by deselecting the Marketing category in the cookie settings.

6. Full Cookie Declaration

A detailed, auto-updated list of every cookie in use on this Website — including its name, provider, purpose, and expiry — is maintained by Cookiebot and is available at the bottom of this page.

This declaration is automatically updated each time Cookiebot scans the Website, so it always reflects the cookies currently in use. The most recent scan date is shown at the top of the declaration.

7. Third-Party Providers

The following third-party providers set cookies or similar technologies on this Website. Each operates under its own privacy policy:

8. How Long Do Cookies Last?

Cookies have different lifespans:

• Session cookies are deleted automatically when you close your browser
• Persistent cookies remain on your device for a set period (from a few days to two years, depending on the cookie) or until you delete them
• HTML Local Storage items persist until cleared by the Website or by you through your browser settings

The specific expiry for each cookie is shown in the Cookiebot cookie declaration in Section 6.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal, regulatory, or operational reasons. The "Last updated" date at the top of this page shows when the policy was most recently revised.

10. Contact and Complaints

If you have any questions about this Cookie Policy, please contact:

Data Protection Officer
Skinstation Limited
Albert House, South Esplanade, St Peter Port, Guernsey GY1 1AJ
Email: DPO@skinstation.co.uk

If you are unhappy with how we handle cookies or your personal data, you have the right to complain to the relevant supervisory authority:

• Guernsey: Office of the Data Protection Authority (ODPA) — odpa.gg
• UK: Information Commissioner’s Office (ICO) — ico.org.uk
• Ireland: Data Protection Commission (DPC) — dataprotection.ie